Privacy Policy
1. Introduction
This Privacy Policy explains how Light and Hope (“we”, “us”, “our”) collects, uses, stores, and protects personal information.
We are committed to protecting your privacy and handling your information responsibly.
2. Information We Collect
We may collect the following information:
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Name and contact details (email, phone number)
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Appointment and booking details
No records, notes relating to sessions will be kept.
3. How We Use Your Information
We use personal information to:
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Manage appointments and communication
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Respond to enquiries
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Improve service quality
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Comply with legal obligations if required
4. Confidentiality
All personal information shared in sessions is treated as confidential, except where disclosure is required:
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To prevent serious harm to yourself or others
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By law or legal process
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To refer you to appropriate professional or emergency services
5. Data Storage & Security
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We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
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No records, notes relating to sessions will be kept.
6. Sharing of Information
We do not sell or share personal data with third parties for marketing purposes.
Information may only be shared:
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With your consent
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When required by law
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In emergency situations involving safety concerns
7. Access & Correction
You may request access to or correction of your personal information by contacting us directly.
8. Data Retention
We retain personal information only for as long as necessary to provide services and meet legal or operational requirements.
9. International Users
As services may be accessed from outside Australia, you acknowledge that your information may be processed in Australia.
10. Contact
If you have questions about this Privacy Policy, contact: